For Parents & Guardians

Parents' Safety Guide

You are the most important safeguard in your child's education. Here is how to make home tutoring and online learning with LIQ as safe as possible.

During home tutoring sessions

Choose an open space for sessions

Set up tutoring in a living room or another commonly used area — not behind a closed door. You don't need to sit in on the lesson, but stay home or have another trusted adult nearby, especially in the first weeks with a new tutor.

Verify your tutor

Every LIQ tutor passes identity verification, credential checks, and screening before matching. You can ask us to confirm your tutor's identity at any time at +251 963 696 363. If someone arrives claiming to be from LIQ and you are unsure — check before letting them start.

Keep communication on the platform

Scheduling, attendance, and progress all run through LIQ. Be cautious if a tutor asks to arrange extra sessions privately, requests payments outside the platform, or messages your child directly on personal channels without your knowledge — and tell us if it happens.

Talk to your child after sessions

A simple check-in after each lesson goes far. Watch for changes: reluctance before sessions, secrecy about a tutor, anxiety, or a tutor giving personal gifts. These don't always mean something is wrong — but they are always worth a conversation.

During online classes

Keep devices in shared spaces

When possible, have your child join online classes from a shared room. Check the class schedule in your dashboard so you know when lessons happen and with whom.

Know the channels

Class communication should stay inside moderated LIQ channels. Instructors will never ask your child for private one-to-one contact, photos, or social media connections. If that happens, report it immediately.

Use your parent dashboard

Your dashboard shows bookings, attendance, payments, and progress reports — a transparent record of your child's learning. Review it regularly and ask us about anything that doesn't look right.

If something feels wrong — report it

You don't need proof to raise a concern. Use our Report a Concern page (anonymous if you prefer) or call us at +251 963 696 363. Every report goes straight to our Safeguarding Focal Person and is taken seriously.

If a child is in immediate danger, call the police first
Then report to us so we can act on our side immediately
You can stay fully anonymous if you prefer
Every report is documented and followed up